Frequently asked questions
Find answers to the most common questions about shopping, shipping, returns, and more.
Orders
Go to My Orders in your account and select the order you want to track. You'll see the current status and CargoTrans tracking information.
You can request cancellation if the order hasn't been shipped yet. Go to My Orders, select the order, and open a support case requesting cancellation.
Once confirmed, it's not possible to modify the order directly. We recommend contacting support as soon as possible to explore available options.
Deliveries within Managua take 1 to 3 business days. For the rest of the country, the estimated time is 3 to 7 business days via CargoTrans.
Shipping
Cost is calculated per store from origin, destination, and weight. Some stores may offer free shipping only for selected products under their own conditions, shown in the cart.
Managua: 1 to 3 business days. National: 3 to 7 business days. Times may vary based on product availability and location.
Yes, we deliver to all departments of Nicaragua through our logistics partner CargoTrans.
Returns
You have 30 days after receiving your product to request a free return. The product must be in the same condition you received it.
Go to your Help Center in your account, select the order and product, and choose Request return. We'll guide you step by step.
Once we receive and verify the returned product, we process the refund within 5 to 10 business days depending on your payment method.
Payments
We accept cash on delivery, bank transfer, and mobile payment. We're working on adding more payment options.
Yes, your personal and payment information is protected with SSL encryption. We never share your data with third parties.
My account
Click on My Account in the top bar and select Create account. You only need your email address and a password.
On the sign-in screen, select Forgot your password? and enter your email. We'll send you a link to create a new password.
Yes, go to My Account > Security and you'll find the option to delete your account. This action is permanent and cannot be undone.
Security
We use SSL encryption and follow security best practices to protect your information. See our Privacy Policy for more details.
All sellers on Cocibolka go through a verification process. You can see ratings and reviews from other buyers on each seller's page.